Durée du programme : heures | mois
Hotel receptionists play a vital role in ensuring that the hotel runs smoothly and in projecting the hotel’s image. They greet the guests, do some accounting (basically invoicing), provide information on local tourist attractions, respond to guests’ inquiries or complaints, and explain emergency procedures. These receptionists work in small, medium and large hotels, motels, inns, bed-and-breakfasts, and in-house boutiques. In addition, some may be in charge of planning the work schedules for the employees under their supervision (e.g. telephone operators, reservation clerks, bellhops). They may also sell goods or customer services such as conference-room rentals.
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Établissements qui offrent la formation :
Sur l’île de Montréal en français :
Sur l’île de Montréal en anglais :
Persons holding a Secondary School Diploma (SSD) or its recognized equivalent are not subject to any additional admission requirements. OR Persons who are at least 16 years of age on September 30 of the school year in which their vocational training is to begin must meet the following additional admission requirement: they must have Secondary IV credits in language of instruction, second language and mathematics, or have been granted recognition of equivalent learning. OR Persons who are at least 18 years of age must have the following functional prerequisites: they must pass a general development test (GDT) and have the specific prerequisites for the desired program (as stipulated in Schedule I of the Vocational Education Directives 2003-2004), or have been granted recognition of equivalent learning. OR Persons who have earned Secondary III credits in language of instruction, second language and mathematics in the programs of study established by the Minister must continue their general education courses concurrently with their vocational training in order to obtain the credits they are missing in the following areas: Secondary IV credits in language of instruction, second language and mathematics in the programs of study established by the Minister.
Spécialisations possibles (ASP) :
Renseignement utiles :
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